Home  >   CONSULTING SOLUTIONS   >   Application Management Services
Application Management Services

Applications, that are unstable, unscalable or are divergent from the needs of business users, can have a huge impact on business and on IT efficiency.

Helius Application management involves stabilizing, sustaining and growing an application to meet the growth/scalability needs of the organization/end users.

Our core focus in on the proactive management of critical business applications to ensure a competitive and effective IT ecosystem for users to work.

Helius offers the following set of services :

  • Level 1 support
  • Defect resolution
  • Quality Control
  • Development of upgrades/improvements
  • Application Monitoring and Control

All our services are supported by standard industry practices that ensure quality.

Appropriate SLAs

Our Application management services are delivered through a set of SLAs agreed to between the customers and the service provider. These SLAs are defined in terms of responsiveness, team effectiveness, application effectiveness, and quality. We work closely with our customers to define the appropriate SLAs that will meet the objectives of the customers. Once the SLAs are defined, we create systems to ensure that data is tracked on a real-time basis for development of the required SLA reports.

Close Client Coordination

We keep the delivery process and team highly transparent to the customer and customer representatives are involved in all the key engagement level decisions. This ensures that our service is always in line with customer expectations.

Information Management services

Business Intelligence technology and platforms are being optimised to serve more business-centric analytical systems and performance dashboards.

Organizations are moving ahead from analysis of already produced data, to monitoring real-time data in order to achieve their business goals. The next step in this domain is the utilisation of this data they have, for predictive analysis to help them gear up towards the future.

Helius Information Management services help our customers with the following:

Design

We leverage our domain experience and business perspective required to conceptualize and design the BI solutions that really meet the growing requirements of our end users.

Platform Development

Using our deep technical experience, we help our customers build comprehensive BI platforms and associated operational reports, analytical reports and performance dashboards.

ETL development

Data integration is a critical element of any BI platform. We help companies integrate their data and make them consistent through well designed ETL platforms.

Maintenance & Support

We can set up an operations team that can manage the data loads, data cleansing & processing and publishing on an on-going basis.

Analytics and Data Services

We provide services to companies and their business users to help them make effective use of the BI platform. Data Services includes developing ad-hoc reports, providing proactive analyze, text mining, etc.

Infrastructure Management services

Helius has the capability to offer a wide range of services through a dedicated and specialized team of IT consultants , system administrators and support specialists ensuring cutting edge standards of quality and competence. Helius currently manages captive centers that cater to mission critical software, hardware, and application development as well as support. Our capabilities and expertise allows us to extend support to both SMEs as well as large organizational needs.

Some of the specific areas of service are:

  • Level 1 support
  • System Monitoring & Administration
  • Securities and Privileges management
  • Database administration
  • Storage Support Services
  • Messaging Service
  • ITIL Implementation
  • Service Management
  • Service Desk
  • Configuration Management
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Service Delivery Set
  • Service Level Management
  • Availability Management
  • Capacity Management
  • Security Management
  • IT Service Continuity Management