Client Context
A leading global contract logistics and supply chain provider based in Singapore needed to address manual, repetitive data entry and coordination across global supply chain functions.
Business Challenge
- There was no centralized framework to manage bot development.
- The organisation needed to identify and prioritise high-impact processes from a large pool of manual tasks.
- A structured support model was needed for enterprise and citizen-developed automations.
Helius Approach
Helius conducted intensive workshops across 3 core functions to identify 70+ automation candidates.
A Centralized Centre of Excellence was established to standardize bot architecture and security.
An Agile Offshore-Onshore model was used for development and cost optimisation.
A 9x5 production support framework was implemented.
Business Outcome
- 12 FTE savings were achieved within the first year of implementation.
- 13 critical processes were automated and live within 5 months.
- A Centralized COE was established to govern Helius-built and citizen-developed bots.
Capabilities and Technologies
- Skill Sets: End-to-End RPA Lifecycle, Centralized COE Governance, Citizen Development Enablement, Process Mining & Discovery, 9x5 Managed Support Services
- Technologies: Automation Anywhere, SAP / Warehouse Management Systems (WMS), Global Logistics Platforms
